FAQ

Do you only have one size of cupcakes?

We offer three cupcake sizes to fit every occasion: mini, classic, and jumbo. Place your order today for pick up, delivery or to be shipped (please note: we only ship classic cupcakes in increments of 6).

How much are your cupcakes?

The Cupcake Collection strives to create affordable options for our customers. We offer cupcakes that vary in prices from $1.00 to $7.50. 

How long will my cupcakes stay fresh?

For the ultimate cupcake experience, the best time for consumption is on the day you receive them. However, keeping them in their carrier container is generally best for up to two days at room temperature and up to a week in the refridgerator.

Do you offer vegan or gluten free cupcakes?

Yes, a minimum order may be required. However, we try to keep some on hand in our “break in case of emergency stash, in the freezer. They run out so fast, so calling ahead is suggested. 

How many calories are in your cupcakes?

Our cupcakes are made with love. We believe that love conquers all, including calories. Enjoy the love minus the guilt.

Can I stop in right now and pick up a dozen cupcakes?

Yes, but flavors do sellout throughout the day. To ensure that you have the quantity and flavors that you crave, we suggest that you check our website for our seasonal offerings and availability. If you have an order that requires immediate pick up, please feel free to call ahead for availability. We also offer same-day local delivery through third-party partners UberEats (Nashville) and Waitr (New Orleans). Click here for more information on delivery in Nashville. Click here for more information on delivery in New Orleans. For corporate delivery please call us directly for delivery options. 

If I have a nut/wheat/dairy etc. allergy or other dietary restriction, should I eat at The Cupcake Collection?

We take pride in our process and do our best to be mindful of our friends with dietary concerns. However, patrons should take precaution that all of our cupcakes are baked in a facility where tree nuts, soy, wheat and dairy are used.

What are your hours of operations?

We are open Sunday 11-4:30, Monday through Thursday 9:30- 6 and Friday 9:30-4:30. Hours are subject to change. 

Why aren’t you open on Saturdays?

Our family sets Saturday aside as a day of worship.

Can you make cupcakes for special occasions/weddings?

Our cupcakes are made with love. Our wedding cakes are made because of it. For your special day, we can provide cupcakes, a celebration cake, or both. For wedding inquires click here. For birthday cake inquires click here. For any other celebration cake inquires click here.

Do you make cakes?

We make celebration cakes and wedding cakes limited to not more than 3 tiers.

How do I place an order?

For your convenience we have created an online process so that you can place your order at any time. To place an order for our Nashville store click here. To place an order for our New Orleans store click here.

You can also drop by during our business hours. Feel free to give us a call first to hold your order, or find out our flavors of the day.

We ship between Monday and Wednesday. For nation wide shipping, we need at least 72 hours from the time the order was placed to get the order to you. 

How much advanced notice do I need to give for my order?

48 hours is preferred.

All pre-orders must be paid in advance.

Can I place a same-day order?

YES! Same day orders can be placed from front-end availability by giving us a call at 615-244-2900 in Nashville or 504-383-9322 in New Orleans. Orders can be held until one hour prior to the end of our business day with a processed credit card. 

Can I email an order?

To ensure the accuracy of your order we have provided the step-by-step online process for your ordering convenience. Click here to order online for Nashville. Click here to order online for New Orleans. 

How do I make changes to my order?

To make a change to a cupcake order, whether online, by phone or in person, please give us a call immediately to make a change. For orders greater than two dozen, please allow 48 hours notice to make a change.

Custom cake orders need at least four weeks notice to make a change.

Changes to an order are subject to additional fees.

Do you have a refund/cancelation policy?

Cupcake cancelation should be provided at least 1 business day in advance. Refunds for those orders may be issued as a store credit. We do not give cash refunds; this includes deposits on canceled orders.

Do you deliver?

YES! We deliver within 20 miles of our Nashville location. Our minimum cupcake order requirement is 36 cupcakes. Delivery fees start at $10. 

We also offer same-day local delivery for smaller quantities through third-party partners UberEats (Nashville) and Waitr (New Orleans). Click here for more information on delivery in Nashville. Click here for more information on delivery in New Orleans. For corporate delivery please call us directly for delivery options. 

Do you have a minimum for delivery orders?

Yes, we have a minimum of 36 cupcakes. For smaller quantities delivery is available through our third-part partners UberEats (Nashville) and Waitr (New Orleans). Click here for more information on delivery in Nashville. Click here for more information on delivery in New Orleans.

Do you ship cupcakes via mail?

Our cupcakes travel! We ship across the continental U.S. set to arrive within 48 hours from delivery day. To place an order click here.

Do you gift wrap or do gift baskets?

Our keepsake cupcake box holds a dozen and makes a beautiful gift. Call ahead so that we can have it ready for your arrival. 

Can our office order cupcakes for birthdays or anniversaries?

Yes! We love celebrating with fellow businesses. Place an order online or fill out our contact form for a special request and our team will get back with you within 48 hours. 

Do you cater corporate events?

Yes, we do. Please complete our contact form and our team will get back with you within 48 hours.

Can you put my logo on your cupcakes?

Yes, logos are handled through our business office and require a minimum. Please allow up to two weeks to set up. There is a set-up charge.

Do you offer cupcake tastings or consultations?

For over the last 10 years we have found that our brides and grooms like the flexibility and convenience of picking up their own cupcakes to taste at home and then placing their order. Please visit us at either one of our locations in Nashville or New Orleans to try our award-winning cake. 

How much are custom cakes?

Our custom cakes are priced custom for you. Someone from our team will be happy to discuss options once you fill out a cake request form here. 

What are your event/custom order deposit requirements?

We require custom orders be paid in full at least four weeks in advance. A deposit of ½ may be requested to hold your special date.

Do you rent cupcake stands?

Yes, contact us by phone for more details.

Can I purchase a Gift Card?

Sure! You can drop in to our store to pick up a gift card.

Do you provide donations?

At our core, we believe it is our duty to give back. We specifically support initiatives around food insecurity, education, and cancer. To learn more or for consideration, please visit our donation page.

How can I work for The Cupcake Collection?

We are always looking for team members to sprinkle our customers’ days with joy. Browse the site and learn more about our company culture. Then head over to our job page to apply today.