Shipping & Policies

Shipping Policy

*PLEASE NOTE: NATIONWIDE SHIPPING IS NOT LOCAL DELIVERY*

You can now order our award winning cupcakes and have them shipped right to your door, anywhere in the US! Send your favorite cupcakes to celebrate all the moments of life, like birthday parties, thank you gifts, congratulations or just to satisfy a sweet tooth.

The Cupcake Collection ONLY accepts shipment orders for classic size cupcakes in increments of SIX EVERYDAY! However, we only ship our cupcakes Monday through Wednesday, excluding holidays.

Allow at least one business day for us to process your shipment order. Please note that during peak times and holidays we may sell out and therefore will not be able to offer shipping for that day.

We have partnered with FedEx for all nationwide shipping needs. The costs and arrival date of your cupcakes are based on the FedEx shipping guidelines. The shipment days and costs presented to you will depend on the following:

  • When your order is being placed.
  • The zip code you are shipping to.
  • The weight of the package being shipped.

See your FedEx order for further information about restrictions in shipping.

*PLEASE NOTE: NATIONWIDE SHIPPING IS NOT LOCAL DELIVERY*
We also offer local delivery for smaller quantities through third-party partners UberEats (Nashville) and Waitr (New Orleans). For corporate order please give us a call directly at 615-244-2900 in Nashville or 504-383-9322 in New Orleans. Please refer to our FAQ page for more information on local delivery.

 

How to Handle Your Cupcakes

At The Cupcake Collection, we think butter equals love. Because our cupcakes are baked with a lot of love, they respond like butter when cold. For best results, enjoy the love at room temperature.

Since we baked your cupcakes on the day they were frozen, the ultimate in cupcake consumption is on the day they arrive and up to 2 days after. Otherwise, refrigerate them up to one week for longer shelf life. Make sure to keep them in an airtight container for best results.

Pick Up Policy:

Available pickup times are discussed when you place your order, and are always available as early as one hour after opening until one hour before closing. 

Delivery Policy:

We deliver within 20 miles of our Nashville location with at least a 24 hour notice. Our minimum cupcake order requirement is 36 cupcakes. Delivery fees start at $10.

We also offer same-day local delivery for smaller quantities through third-party partners UberEats (Nashville) and Waitr (New Orleans). Click here for more information on delivery in Nashville. Click here for more information on delivery in New Orleans. For corporate delivery please call us directly for delivery options. 

We are currently not able to deliver at exact times, but we can accommodate morning or afternoon two-hour time windows.